1.
مقاله تولید و مدیریت
ضایعات: الگوسازی عوامل موفقیت در صنایع تولیدی ژاپن، ارائه شده
در همایش روشهای پیشگیری از اتلاف منابع ملی، فرهنگستان علوم، تهران (خرداد ماه 1383)، چاپ شده در فصلنامه آموزش
مهندسی ایران، نشریه فرهنگستان علوم ایران، گروه علوم مهندسی، سال ششم، شماره 23،
پائیز 1383، صص 76-63.
2.
مقاله نگهداری بهره ور جامع (TPM) و تلفیق آن
با تكنیكها و سیستمهای كیفیت، ارائه شده در دومین كنفرانس ملی
نگهداری و تعمیرات در دانشگاه علم و صنعت ایران، تهران (تیر ماه 1382). – چاپ شده
در فصلنامه آموزش مهندسی ایران (نشریه گروه علوم مهندسی فرهنگستان علوم ایران)،
شماره 29، سال هفتم، بهار 1385، صص 48-25.
3.
مقاله فنون
و ابزارهای مدیریت کیفیت و چگونگی انتخاب و طبقه بندی آنها، چاپ شده در فصلنامه
علوم مدیریت ایران (نشریه انجمن علوم مدیریت ایران)، سال اول، شماره اول، بهار
1385، صص156-133.
4.
مقاله الگوی كارآفرینی سازمانی در
بخش دولتی ایران، چاپ شده در فصلنامه علوم مدیریت ایران (نشریه انجمن علوم
مدیریت ایران)، سال دوم، شماره 8، زمستان 1386، صص. 74-31.
5.
مقاله ارزیابی نمایندگی های فروش
با استفاده از تجزیه و تحلیل سلسله مراتبی (AHP) ، فصلنامه آموزش مهندسی ایران، سال دهم، شماره 40، زمستان 1387،
صص. 174-151.
6.
مقاله نقش نظام مدیریت منابع
انسانی در کارآفرینی سازمانی، فصلنامه پژوهش های مدیریت منابع انسانی، سال اول،
شماره 1، زمستان 1387، صص. 187-177.
7.
مقاله كاربرد روش تاگوچی در
بررسی كاهش انحراف مقادیر پارامترها - مطالعه موردی : اسیدیته و pH نوشابه فانا از مقدار هدف در كارخانه روز نوش كرمانشاه، فصلنامه
علمی و پژوهشی مدیریت صنعتی دانشگاه آزاد اسلامی واحد سنندج، سال چهارم، شماره 7،
بهار 1388، صص. 50-31.
8.
مقاله الگویی برای عوامل تاثیر
گذار و تاثیر پذیر در مدیریت ارتباط با مشتری از طریق تلفن همراه: مطالعه ای در
آژانس های مسافرتی شهر اصفهان، فصلنامه علوم مدیریت ایران، سال پنجم، شماره 18،
تابستان 1389، صص. 76-55.
9.
مقاله سنجش تفاوت مشخصات كیفیتی
خدمات و نحوه ارائه خدمات در صنعت بیمه - بررسی موردی: شركت بیمه ایران دراستان اصفهان،
مجله علمی پژوهشی دانش و توسعه، سال هجدهم، شماره 31، تابستان
1389، صص. 93-74.
10.
مقاله تحلیل عارضه های سازمانی
دانشگاه های دولتی شهر اصفهان بر اساس مدل شش جعبه از دیدگاه اعضای هیات علمی و
ارتباط آن با سلامت سازمانی و کیفیت محیط کار، فصلنامه پژوهش و برنامه ریزی در
آموزش عالی، سال شانزدهم، شماره چهارم، پیاپی 58، صص. 40-19.
11.
مقاله طراحی اثرزدای كیفیت خدمات
با تلفیق آزمایشهای تاگوچی و روش سروكوال دریك آژانس مسافرتی، مجله علمی پژوهشی
مدیریت تولید و عملیات، دوره دوم، شماره دوم، 1390، صص. 106-83.
12.
مقاله ارائه
مدلی تلفیقی از روشهای خوشه بندی و QFD به منظور بهبود کیفیت خدمات بر اساس
نوع مشتری با مطالعه موردی در بانك سامان قم، فصلنامه علمی پژوهشی مدیریت
صنعتی دانشکده علوم انسانی دانشگاه آزاد اسلامی واحد سنندج، دوره ششم، شماره
شانزده، تابستان 1390، صص 118-103.
13.
مقاله طبقه بندی نیازهای مشتریان
و تجزیه و تحلیل رفتار آنها با استفاده از
الگوی تلفیقی کانو و قوانین انجمنی، مجله علمی پژوهشی تحقیقات بازاریابی نوین، سال
اول، شماره دوم، تابستان 1390، صص. 16-1.
14.
مقاله اولویت بندی توانمندسازهای EFQM، فصلنامه مطالعات مدیریت راهبردی، سال دوم، شماره پنجم، بهار
1390، صص. 148-131.
15.
مقاله حاکمیت مؤلفه های تعالی بر
اساس مدل EFQM مطالعۀ موردی یک گروه صنعتی، مجله علمی پژوهشی مدیریت تولید و
عملیات، دوره سوم، شماره دوم، 1390، صص. 36-19.
16.
مقاله ترکیب
روش های خوشه بندی، AHP و کانو برای توصیف خدمات بانک سامان
(مطالعه موردی: شهرستان قم)، فصلنامه علمی پژوهشی پژوهش های مدیریت در ایران، دوره شانزدهم، شماره
اول، 1391، صص. 91-73.
17.
مقاله تحلیل
و اولویت بندی عوامل مدیریت کیفیت فراگیر (TQM) موثر بر عملکرد مالی با رویکرد
تجزیه و تحلیل سلسله مراتبی گروهی با مطالعه موردی در صنعت مواد غذایی، فصلنامه علمی پژوهشی
پژوهش در مدیریت صنعتی دانشکده علوم انسانی دانشگاه آزاد اسلامی واحد سنندج، سال
هفتم، شماره 19، 1391، صص. 50-37.
18.
مقاله مقایسه طراحی آزمایشها به
روشهای تاگوچی و سنتی و شاینین با یکدیگر: یک مطالعه موردی، نشریه علمی پژوهشی و
تخصصی مهندسی صنایع، دوره 45 ، شماره 2، مهر ماه، 1390 ، صص. 220-209.
19.
مقاله تعیین
تركیب بهینه مشتریان بر مبنای الگوی کانو و با استفاده از برنامه ریزی آرمانی – با مطالعه موردی در بیمارستان
الزهرای (س) اصفهان، مجله علمی پژوهشی مدیریت اطلاعات سلامت، سال نهم، شماره
چهارم، 1391، صص. 538-525.
20.
مقاله میزان
حاكمیت مولفه های بازاریابی داخلی و تاثیر آن بر توسعه كیفیت خدمات در بیمارستان
افشار یزد، مجله علمی پژوهشی مدیریت بازاریابی، سال هفتم، شماره 16، 1391، صص.
108-99.
21.
مقاله ارزیابی
عملكرد بیمارستان شهید صدوقی یزد بر اساس الگوی تعالی سازمانی EFQM، مجله علمی پژوهشی دانشگاه علوم
پزشكی شهید صدوقی یزد، سال بیست و یکم، شماره 1، 1392، صص. 44-37.
22.
مقاله توسعه رویکردی تلفیقی از
تحلیل پوششی دادهها و شاخص بهرهوری
مالمکوئیست برای ارزیابی عملکرد پروژهها، نشریه علمی پژوهشی
مدیریت صنعتی، دوره 5، شماره 1، 1392، صص. 62-43.
23.
مقاله ارزیابی تراکم ورودی در
مرکز آزمایشگاه های کالیبراسیون شرکت هسا با استفاده از تحلیل پوششی داده ها (DEA)، مجله تحقیق در عملیات در کاربردهای آن، سال دهم، شماره چهارم، 1392،
صص. 153-139.
24.
مقاله تحلیل عوامل موثر بر
پذیرش بانک مجازی به عنوان نسل جدید بانکداری الکترونیک با مطالعه موردی بر روی
شهروندان الکترونیک، فصلنامه علمی پژوهشی تحقیقات بازاریابی نوین، سال سوم، شماره
سوم، 1392، صص. 20-1.
25.
مقاله تحلیل کیفیت آموزش مجازی و
حضوری ؛ دانشگاه امیرکبیر، نشریه علمی پژوهشی راهبردهای آموزش در علوم پزشکی، سال
هفتم، شماره دوم، 1393، صص. 81-76.
62. مقاله عوامل
موثر بر پذیرش و استفاده از سیستم پرونده پزشکی الکترونیک (EMR) در پلی کلینیک مرکزی صنعت نفت
اصفهان با استفاده از مدل پذیرش تکنولوژی (TAM)، فصلنامه بیمارستان، ویژه نامه تله
مدیسین، 1393، صص. 11-1.
63. مقاله رابطه توانمندسازهای تعالی
سازمانی و قابلیتهای چابکی سازمانی در دانشگاههای دولتی شهر اصفهان، فصلنامه علمی
پژوهشی رهیافتی در مدیریت آموزشی، سال پنجم، شماره اول، 1393، صص. 38-21.
64. مقاله اولویت بندی استراتژی های
پایش وضعیت برای افزایش قابلیت دسترسی تجهیزات با استفاده از رویکرد تركیبی AHP-QFD با
مطالعه موردی در شركت سهامی ذوب آهن اصفهان، فصلنامه مدیریت صنعتی دانشکده علوم
انسانی دانشگاه آزاد اسلامی واحد سنندج، سال هشتم، شماره بیست و پنجم، 1392، صص.
118-103.
65. مقاله اندازه گیری کارایی برند
بانک های خصوصی اصفهان بر مبنای رضایت و وفاداری مشتریان با استفاده از تحلیل پوششی
داده ها، مجله علمی پژوهشی مدیریت تولید و عملیات، دوره پنجم، شماره اول، 1393، صص.
142-125.
66.
مقاله بررسی رویه های مدیریت کیفیت جامع در سازمان های
دولتی ایران در فاصله زمانی 88-1381 با استفاده از رویکرد فراتحلیل، فصلنامه پژوهش
های مدیریت در ایران، دوره هجدهم، شماره دوم، 1393، صص. 234-215.
67. مقاله
تعیین و اولویت بندی وظایف واحد تحقیق و توسعه در زمینه مدیریت فناوری مرتبط با
منابع انسانی سازمان با استفاده از BSC و TOPSIS (مطالعه موردی: شرکت پالایش نفت اصفهان)، فصلنامه علمی-پژوهشی
مدیریت منابع انسانی در صنعت نفت، سال چهارم، شماره شانزدهم، 1393، صص. 83-65.
68. مقاله اولویت
بندی استراتژیهای پایش وضعیت برای افزایش قابلیت دسترسی تجهیزات با استفاده از نمره
اولویت پذیری خطر (RPN) و رویکرد AHP - با مطالعه موردی در شرکت فولاد مبارکه، فصلنامه ره آورد پژوهش نگهداری و
تعمیرات، شمارة 2، بهار و تابستان، 1391، صص. 28-16.
69. مقاله ارزیابی
فرآیند برنامه ریزی آموزش های ضمن خدمت اداره كل ورزش و جوانان استان اصفهان براساس
الزامات استاندارد ایزو 10015، مجله پژوهش های كاربردی در مدیریت ورزشی، سال سوم،
شماره 10، 1393، صص. 38-27.
70. مقاله ارائه
یك رویكرد تلفیقی از مدل كانو و طراحی آزمایش های تاگوچی بر اساس مهندسی كانسی به
منظور طراحی محصول مطابق با نیازهای مشتری در صنعت خودرو، نشریه علمی پژوهشی مدیریت
صنعتی، دوره 6، شماره 2، 1393، صص. 326-307.
71. مقاله سرمایه فکری، قابلیت یادگیری
سازمانی و کارایی عملکرد توسعه محصول جدید در صنعت خودرو، مجله علمی پژوهشی پژوهشهای
مدیریت عمومی، سال 7، دوره 25، 1393، صص. 74-57.
73. مقاله تحلیل
تأثیر تناسب خودپنداره و شخصیت مقصد بر نیّت های رفتاری گردشگر داخلی در شهر
اصفهان، مجله علمی پژوهشی چشم انداز مدیریت بازرگانی، شماره پیاپی 18، تابستان، 1393،
صص. 86-69.
72. مقاله در
تکاپوی تغییر: تجربه های نوآوری مدیران کتابخانه های دانشگاهی در شماری از دانشگاه
های ایران، مجله علمی پژوهشی مطالعات كتابداری و علم اطلاعات، شماره پیاپی 15،
بهار و تابستان، 1394، صص. 42-19.
1.
Shahin, A., Integration of FMEA
and the Kano model: An exploratory examination, International
Journal of Quality & Reliability Management, Vol.21, No.7, pp. 731-746
(2004). SCOPUS
2.
Shahin, A. & Zairi, M., Strategic Management, Benchmarking and Balanced Score Card
(BSC): An Integrated Methodology,
International Journal of Applied Strategic Management, Vol.2, Issue 2 (2006).
3.
Shahin, A. & Jamshidian,
M., Information Technology in Service Organizations,
The 1st International
Conference on Information & Communication Technology Management, Tehran (3-5 January 2005).
– International Journal of Information Science & Technology, Vol.4, No.1,
pp. 67-85 (2006).
4.
Shahin, A. & Chan, J.F.L.,
Customer Requirements Segmentation (CRS): A Prerequisite Technique for Quality
Function Deployment (QFD), Total Quality Management & Business Excellence,
Vol. 17, No. 5, pp. 567–587 (June 2006). ISI
5.
Jamshidian, M. & Shahin, A.,
Job satisfaction and its influence on organizational performance, Iranian
Journal of Management Sciences, Vol.1 No.2, pp. 131-151 (2006).
6.
Shahin, A. & Mahbod, M.A., "Prioritization
of key performance indicators An integration of analytical hierarchy process
and goal setting", International Journal of Productivity and Performance
Management, Vol. 56 No. 3, pp. 226-240 (2007). SCOPUS
7.
Shahin, A. & Zairi, M., "Corporate
governance as a critical element for driving excellence in corporate social
responsibility", International Journal of Quality & Reliability
Management, Vol. 24 No. 7, pp. 753-770 (2007). SCOPUS
8.
Shahin, A., In-Flight
Service Quality Dimensions: A Comprehensive Review, International
Journal of Excellence in Tourism, Hospitality and Catering, Vol.1, No.2, pp.
13-27 (2007).
9.
Shahin, A., "The Relationship between Quality and Productivity: A New
Perspective", International Journal
of Productivity & Quality Management, Vol.3, No.2, pp. 206-222 (2008). SCOPUS
10. Shahin, A. & Nikneshan, P., "Integration of CRM and QFD: A Novel Model for
Enhancing Customer Participation", The TQM Journal,
Vol.20, No.1, pp. 68-86 (2008). SCOPUS
11.
Shahin, A., "Design
for Six Sigma (DFSS): Lessons Learned From World-Class Companies",
International Journal of Six Sigma and Competitive Advantage, Vol. 4, No. 1,
pp. 48-59 (2008). SCOPUS
12.
Shahin, A. & Alinavaz, M., Integrative
Approaches and Frameworks of Lean Six Sigma: A Literature Perspective,
International Journal of Process Management and Benchmarking, Vol. 2, No. 4,
pp. 323-337 (2008). SCOPUS
13.
Shahin, A. & Jamshidian, M., Service Quality
Dimensions (SQDs): A Comprehensive
Proposal for Application in Higher Education, Interscience Management Review,
Vol.1 No. 2, pp. 42-55 (2008).
14.
Shahin, A. & Zairi, M., Kano model: A dynamic
approach for classifying and prioritising requirements of airline travellers
with three case studies on international airlines, Total Quality Management & Business Excellence, Vol.20, No.9, pp.
1003-1028 (2009). ISI
15.
Shahin, A., SSCM: Service Supply
Chain Management, The First National Conference on Logistics
and Supply Chain Management, IRIB International Conference Hall, Tehran (14-15
February 2005), International Journal of Logistics Systems & Management,
Vol. 6, No. 1, pp.60–75 (2010). SCOPUS
16. Shahin,
A., Sadri, S. and Gazor, R., Evaluating the
Application of Learning Requirements Planning Model in the ERP Project of
Esfahan Steel Company, International Journal of Business & Management,
Vol.5, No.2, pp. 33-43 (2010).
17.
Ranjbarian, B., Mahmoudi, S. and Shahin,
A.,
Packaging elements and consumer buying decisions, International Journal of Business Innovation & Research, Vol. 4,
No. 4, pp. 376-390 (2010). SCOPUS
18.
Shahin, A., Service Blueprinting:
An Effective Approach for Targeting Critical Service Processes – With a Case
Study in a Four-Star International Hotel, Journal of
Management Research, Vol.2, No.2, pp. 1-16 (2010).
19.
Shahin, A. and Samea, M., Developing the Models
of Service Quality Gaps: A Critical Discussion, Business
Management & Strategy, Vol.1, No.1, pp. 1-11 (2010).
20.
Shahin, A. and Dabestani, R., Correlation Analysis of
Service Quality Gaps in a Four-Star Hotel, International Business Research,
Vol.3, No.3, pp. 40-46 (2010).
21.
Shahin, A.
and Beheshtin, B., The relationship between organisational
behaviour and corporate entrepreneurship: an empirical study in Iran
industries, International Journal of Business & Globalization, Vol.5, No.3,
pp. 280–296 (2010). SCOPUS
22.
Shahin, A.
and Zeinali, Z., Developing a Relationship Matrix for
Organizational Learning and Innovativeness, International Journal of Business
& Management, Vol.5, No.7, pp. 187-203 (2010).
23.
Shahin, A.
and Janatyan, N., Group Technology (GT) and Lean
Production: A Conceptual Model for Enhancing Productivity, International
Business Research, Vol.3, No.4, pp. 105-118 (2010).
24.
Shahin, A.
and Ghasemaghaei, M., Service Poka Yoke, International
Journal of Marketing Studies, Vol.2, No.2, pp. 190-201 (2010).
25.
Shahin, A.,
Arabzad, S.M. and Ghorbani, M., Proposing an
Integrated Framework of Seven Basic and New Quality Management Tools and
Techniques: A Roadmap, Research Journal of International Studies , Vol.17,
November, pp. 183- 195 (2010). SCOPUS
26.
Shahin, A.
and Pourbahman, R., Integration of EFQM and Ultimate Six
Sigma: A Proposed Model, International Business Research, Vol.4, No.1, pp.
176-186 (2011).
27.
Shahin, A. and Janatyan, N., Estimation of customer dissatisfaction based
on service quality gaps by correlation and regression analysis in a travel
agency, International Journal of Business & Management, Vol.6 No.3, pp.
99-108 (2011).
28.
Shahin, A.,
Ranjbar, M.J. and Abedi, S., Critical Discussion on the Relationship
between Failure Occurrence and Severity Using Reliability Functions, Management
Science & Engineering, Vol.5 No.1, pp. 26-36 (2011).
29.
Shahin, A.
and Pourhamidi, M., Service TRIZ: an approach for service quality
design – with a case study in the hospitality industry, International Journal
of Business Innovation & Research, Vol.5 No.4, pp. 291-308 (2011). SCOPUS
30.
Shahin, A.
and Dehghan, A., Customer Loyalty Assessment: A Case Study
in MADDIRAN, the Distributor of LG Electronics in Iran, Business Management
& Strategy, Vol.2 No.1, pp. 1-23 (2011).
31.
Hekmatpanah,
M., Shahin, A. and Ravichandran, N., The application of
FMEA in the oil industry in Iran: The case of four litre oil canning process of
Sepahan Oil Company, African Journal of Business & Management, Vol.5 No.8,
pp. 3019-3027 (2011). ISI
32.
Attafar, A.,
Simar Asl, N. and Shahin, A., Investigating the
Influence of Per-Case Plan on Treatment Capacity Utilization and Staff
Efficiency in the Hospitals of Isfahan, International Journal of Business and
Social Science, vol.2 No.11, pp. 177-181 (2011).
33.
Rahimi, H.,
Siadat, S.A., Hoveida, R., Shahin, A., Nasrabadi, H.A. and Arbabisarjou, A., The analysis of organizational diagnosis based on six box model in
universities, Higher Education Studies, Vol.1 No.1, pp. 84-92 (2011).
34.
Shahin, A.
and Dabestani, R., A Feasibility Study of the Implementation
of Total Quality Management Based on Soft Factor, Journal of Industrial
Engineering & Management, Vol.4 No.2, pp. 258-280 (2011). SCOPUS
35.
Shahin, A., An Investigation on the Influence of Total Quality Management on
Financial Performance the Case of Boutan Industrial Corporation, International
Journal of Business & Social Science, Vol.2 No.15, pp. 105-112 (2011).
36.
Shahin, A.
and Poormostafa, M., Facility Layout Simulation and
Optimization: an Integration of Advanced Quality and Decision Making Tools and
Techniques, Modern Applied Science, Vol.5 No.4, pp. 95-111 (2011). SCOPUS
37.
Moshref
Javadi, M.H. and Shahin, A., Studying the Influence of Effective
Factors of Organizational Learning on Human Resource Productivity The Case of
Western educational Organizations of Isfahan, International Journal of Human
Resource Studies, Vol.1 No.1, pp. 32-40 (2011).
38.
Shahin, A.,
Nikjoo, M. and Nilipour, A., Designing L3Y2T model for Analysis and
Prioritization of the Innovation and Agility Factors, Interdisciplinary Journal
of Contemporary Research in Business, Vol.3 No.3, pp. 87-100 (2011).
39.
Shahin, A.
and Jaberi, R., Designing an Integrative Model of Leagile
Production and Its Influence on the Quality of Auto Parts Based on Six Sigma
Approach - With a case study in Ghods Manufacturing Group, International
Journal of Lean Six Sigma, Vol.2 No.3, pp. 215-240 (2011).
40.
Shahin, A. and Rostamian, N., Selecting Outsourcing Strategies in Single
Level Bidirectional Service Supply Chain: A Proposed Approach, International
Business & Management, Vol.3 No.1, pp. 42-50 (2011).
41.
Hajipour, B.,
Talari, M. and Shahin, A., An investigation of the relationships
between industry structure, strategy type, organizational characteristics and
organizational performance: A case study of the food and chemical industries of
Iran, African Journal of Business Management, Vol.5 No.16, pp. 7085-7098
(2011). ISI
42.
Shahin, A.
and Nekuie, N., Development of the Kano model: A novel
approach based on linear logarithmic transformation with a case study in an air
travel agency, Asian Journal on Quality, Vol.12 No.2, pp. 176-188 (2011).
43.
Pourjavad,
E., Shirouyehzad, H. and Shahin, A., Analyzing RCM Indicators
in Continuous Production Lines - A Case Study, International Business Research,
Vol.4 No.4, pp. 115-123 (2011).
44.
Shahin, A.
and Sheikhaboumasoudi, R., Development of personnel internal
benchmarking by 360° feedback approach - with a case study in AT Pipe Company,
African Journal of Business Management, Vol.5 No.21, pp. 8576-8584 (2011). ISI
45.
Attafar, A.,
Simar Asl, N. and Shahin, A., Effects of
Demographic and Personal Factors on Job Burnout: An Empirical Study in Iran,
International Journal of Management, Vol.28 No.7, pp. 275-286 (2011).
46.
Shahin, A.,
Abandi, A.A. and Moshrefjavadi, M.H., Analyzing the
Relationship between Customer Satisfaction and Loyalty in the Software Industry
- With a Case Study in Isfahan System Group, International Journal of Business
& Social Science, Vol.2 No.23, pp. 129-136 (2011).
47.
Shahin, A.
and Attarpour, M.R., Developing Decision Making Grid for
Maintenance Policy Making Based on Estimated Range of Overall Equipment
Effectiveness, Modern Applied Science, Vol.5 No.6, pp. 86-97 (2011). SCOPUS
48.
Dehghan, A.,
Shahin, A. and Zenouzi, B., Service Quality Gaps and Six Sigma,
Journal of Management Research, Vol.4 No.1, pp. 1-11 (2012).
49.
Jamali, M.,
Shahin, A., Atafar, A. and Sanayei, A., Positioning of
Top Four Cement Brands of Isfahan by Perceptual Map, Interdisciplinary Journal
of Contemporary Research in Business, Vol.3 No.7, pp. 674-684 (2011).
50.
Sanayei, A.,
Shahin, A., Fallah, R. and Ahmadi Nodoushan, M., Investigate the Internal and External Factors for Feasibility of the
Establishment of the Electronic Commerce in the Pishgaman Kvair Co., Interdisciplinary
Journal of Contemporary Research in Business, Vol.3 No.7, pp. 578-598 (2011).
51.
Mehrparvar,
E., Shahin, A. and Shirouyehzad, H., Prioritizing
internal service quality dimensions using TOPSIS Technique - With a case study
in Isfahan Steel Mill Co., International Journal of Business & Social
Science, Vol.3 No.2, pp. 210-217 (2012).
52.
Shahin, A.,
Janatyan, N. and Nasirzadeh, N., Service quality
robust design – with a case study in airport services, International Journal of
Productivity & Quality Management, Vol.9 No.3, pp. 404-421 (2012). SCOPUS
53.
Momivand, A.
and Shahin, A., Lead Time Improvement by Supplier
Relationship Management - with a Case Study in Pompaj Company, World Applied
Sciences Journal, Vol.16 No.5, pp. 759-768 (2012). ISI and SCOPUS
54.
Hojati, E., Shahin,
A. and Shirouyehzad, H., Prioritization of Service Quality
Dimension and Performance Indicators Using Analytic Network Process with the
Approach of Balanced Score Card; a Case Study, Interdisciplinary Journal of
Contemporary Research in Business, Vol.3 No.9, pp. 1190-1198 (2012).
55.
Attafar, A.,
Soleimani, M., Shahnazari, A. and Shahin, A., The
relationship between enhancement of human resource productivity and knowledge
management in Iranian libraries: A correlation analysis, African Journal of
Business & Management, Vol.6 No.8, pp. 3094-3099 (2012). ISI
56.
Dabbagh, P.,
Nasr Esfahani, A. and Shahin, A., Studying
Relationship between Perceived Organizational Justice and Organizational Salience
(Case Study: Khorshid Hospital’s Personals), Interdisciplinary Journal of
Contemporary Research in Business, Vol.3 No.10, pp. 468-478 (2012).
57.
Shahin, A.,
Amirsadri, G., Karbasian, M. and Ramezanpanah, N., Analyzing the Advantages of Integrated Management System: The Case of a
Diary Factory, American Journal of Scientific Research, No.59 April, pp. 98-108
(2012). ISI
58.
Arbab
Shirani, B., Shahin, A. and Ghasemi, S., Determining
and Prioritization of Creative Opportunities - Case Study: Beautification Organization
of Isfahan, International Journal of Academic Research in Economics &
Management Sciences, Vol.1 No.2, pp. 258-274 (2012).
59.
Shahin, A.,
Shirouyehzad, H. and Pourjavad, E., Optimum maintenance
strategy: a case study in the mining industry, International Journal of
Services & Operations Management, Vol.12 No.3, pp. 368-386 (2012). SCOPUS
60.
Shirouyehzad,
H., Hosseinzadeh Lotfi, F., Shahin, A., Aryanezhad, M.B. and Dabestani, R., A DEA approach for comparative analysis of service quality dimensions
with a case study in hotel industry, International Journal of Services &
Operations Management, Vol.12 No.3, pp. 289-308 (2012). SCOPUS
61.
Shahin, A.,
Rezaei Dolatabadi, H. and Kouchekian, M., Proposing a
combination model of BSC and EFQM on Basis of modern strategic management
system and analyzing its influence on implementation and evaluation of
organization strategies and performance case study: Isfahan Municipality
Complex, International Journal of Academic Research in Economics &
Management Sciences, Vol.1, No.3, pp. 26-44 (2012).
62.
Yousefi, O.,
Aryanezhad, M., Sadjadi, S.J. and Shahin, A., Developing
a multi-objective, multi-item inventory model and three algorithms for its
solution, Journal of Zhejiang University-SCIENCE C, Vol.13, No.8, pp. 601-612
(2012). ISI and SCOPUS
63. Shahin, A., Attafar, A. and Samea, M., An integrated approach for service quality and effectiveness
improvement with a case study in the recycling pavilion service process of
Isfahan municipality, Measuring Business Excellence, Vol.16, No.3, pp. 84-99
(2012). SCOPUS
64. Sanayei.
A., Shahin, A. and Taheri, A., The Influence of Service Quality on
Service Loyalty Case Study: Irangate Company, International Journal of Academic
Research in Business and Social Sciences, Vol. 2, No. 8, pp. 480-489 (2012).
65. Allameh,
S.M., Shahin, A., Rashidi, S. and Mahmoudi, A., Investigating
the Influence of Intellectual Capital on Performance of Iran Private Banking
Sector, Journal of American Science, Vol.8, No.10, pp. 34-42 (2012). ISI
66. Aghaei,
G., Shahin, A., Ghofrani, N. and Mollaverdi, N., Feasibility
Study of Implementing Reliability Centered Maintenance in Esfahan Oil Refinery
Company, Journal of American Science, Vol. 8, No.10, pp. 191-197 (2012). ISI
67. Simar
Asl, N., Attafar, A., Shahin, A. and Talebi, H., The Current State of
Management Development in Iran: Case of Insurance Industry, International
Journal of Basic and Applied Sciences,
Vol.1, No.4, pp. 618-626
(2012).
68. Fathi, S., Shahin, A., Akbari, B. and Safanoor, M., Meta Analysis of the Impact of Factors Related to Research Structure
on the Strength of Bankruptcy Prediction Models and Variables, Journal of Basic
and Applied Scientific Research, Vol.1, No.2, pp. 10092-10102 (2012). ISI
69. Allameh,
S.M., Shahin, A. and Tabanifar, B., Analysis of Relationship between Knowledge
Management and Customer Relationship Management with Customer Knowledge
Management (Case Study At Azaran Valve Co.), International Journal of Academic
Research in Business and Social Sciences, Vol. 2, No. 10, pp. 65-77 (2012).
70. Shahin,
A., Pourjavad, E. and Shirouyehzad, H., Selecting optimum maintenance strategy
by analytic network process with a case study in the mining industry,
International Journal of Productivity and Quality Management, Vol.10, No.4, pp.
464-483 (2012).
SCOPUS
71. Naderi,
N., Hoveida, R., Shahin, A. and Naderi, M.R. Determining Canonical Variables of
organizational Justice and its Role in Organizational Commitment of the Staff
of Iran Oil Industry: The Case of Isfahan Oil Refinery Company, Journal of
American Science, Vol.8, No.11, pp. 74-79 (2012). ISI
72. Shahin,
A., Aghaei, M. and Asgharieh Ahari, H., Ranking Chain Stores According to
Service Loyalty Dimensions of Customers by using Multiple Attribute Decision
Making Approach the Case of Etka Chain Stores in the City of Tehran, American
Journal of Scientific Research, No. 79, pp. 48-57 (2012). ISI
73. Fathi,
S., Shahin, A., Safanoor, M. and Akbari Shahrestani, B., Profitability
Assessment of Fundamental Analysis in Stock Selection (The Case of Tehran
Security Exchange in the Autumn of 2011), Journal of Basic and Applied
Scientific Research, Vol.2 No.11, pp. 11789-11794 (2012). ISI
74. Ranjbariyan,
B., Shahin, A. and Jafari, S. Investigating the influence of customers'
feeling and judgment on their loyalty with emphasize on brand equity - The case
of Isfahan Crystal and Glass products, Australian Journal of Basic and Applied
Sciences, Vol.6 No.9, pp. 517-524 (2012). ISI
75. Shahin,
A., Shirouyehzad, H. and Mehrparvar, E., Prioritization of departments based on
service quality dimensions in Isfahan Steel Company: a multiple criteria
decision making approach, International Journal of Productivity and Quality
Management, Vol.11 No.1, pp. 116-130 (2013). SCOPUS
76. Shahin,
A. and Ahmadi Azar, M., Proposing and analysing a model for the influence of outsourcing
on organisational agility with a case study in a manufacturing company,
International Journal of Logistics Systems and Management, Vol. 14, No. 1, pp.
55-72 (2013). SCOPUS
77. Shahin,
A., Kazemi, A. and Kazemi Mahyari, H., How consumer's perception of country of origin
affects brand equity: a case study in Iran, Middle-East Journal of Scientific
Research, Vol. 12, No. 6, pp. 878-885 (2012). ISI
78. Tavakoli,
N., Jahanbakhsh, M., Shahin, A., Mokhtari, H. and Rafiei, M., Electronic Medical
Record in Central Polyclinic of Isfahan Oil Industry: a Case Study Based on
Technology Acceptance Model, Acta Informatica Medica, Vol.21 No.1, pp. 23-25
(2013). SCOPUS
79. Shahin, A., Pourhamidi, M., Antony, J. and Park, S.H., Typology
of Kano models: a critical review of literature and proposition of a revised
model, International Journal of Quality and Reliability Management, Vol.30
No.3, pp. 341-358 (2013). SCOPUS
80. Attafar, A., Sadidi, M., Attafar, H. and Shahin, A., The
Role of Customer Knowledge Management (CKM) in Improving Organization-Customer
Relationship, Middle-East Journal of Scientific Research, Vol.13 No.6, pp. 829-835
(2013). ISI
81. Shahin, A. and Pourhamidi, M., Proposing
a comprehensive and hierarchic framework for prioritising Isfahan brands using
AHP and TOPSIS approaches, International Journal of Applied Decision Sciences, Vol.6 No.2, pp.
160-185 (2013). SCOPUS
82. Shahin,
A. and Rabbanimehr, M., Prioritising enablers of EFQM based on manager performance: an
integration of 360° evaluation and house of quality (HoQ), International
Journal of Procurement Management, Vol.6 No.3, pp. 329-349 (2013). SCOPUS
83. Shahin,
A. and Zeinali, Z., Investigating the relationship between control factors and
innovation performance in Isfahan Steel Company, International Journal of
Innovation and Learning, Vol.14 No.1, pp. 1-18 (2013). SCOPUS
84. Heidari,
M., Siadat, A., Hoveida, R. and Shahin, A., Studying the Relationship between
Organizational Learning and Organizational Agility Capabilities in Public
Universities of Isfahan, Journal of Basic and Applied Scientific Research,
Vol.3 No.6, pp. 736-740 (2013). ISI
85. Shahin, A., Gharibpoor, M., Teymouri, S. and Iraj, E.B., Studying
the influence of e-CRM on web-based brand personality – the case of Mellat
Bank, International Journal of Business Information Systems, Vol.13 No.4, pp.
453-470 (2013). SCOPUS
86. Shahin, A., Ghofrani Isfahani, N. and Nilipour
Tabatabaei, S.A., Determining appropriate maintenance strategy
based on decision making grid, Sigma level, and process capability index – with
a case study in a steel company, International Journal of Applied Management
Science, Vol. 5, No. 3, pp. 265-280 (2013). SCOPUS
87.
Shahin, A. and Bakhshi, E., Prioritization of
innovation factors by the integration of concurrent function deployment and P
diagram with a case study in Sepahan Industry Group, Journal of Manufacturing
Technology Management, Vo.24, No.6, pp. 952-97 (2013). SCOPUS
88.
Shahin, A. and Rostamian, N., Concurrent
engineering and manufacturing flexibility: an integrated model, International
Journal of Productivity and Quality Management, Vol.12, No.2, pp. 121-140
(2013). SCOPUS
89.
Shahin, A. and Salehzadeh, R., Investigating the
relationship among self-leadership strategies by association rules mining,
Internatioanl Journal of Business Information Systems, Vol.14, No.1, pp. 41-55
(2013). SCOPUS
90.
Shahin, A., Ramazanpour, N. and
Amirsadri, G., Investigating the Impact of Learning Organization on Implementing
Total Quality Management in Karaj Telecommunication Company, Research Journal
of Applied Sciences, Engineering and Technology, Vol.6, No.16, pp. 2964-2971
(2013). ISI و SCOPUS
91.
Pourjavad, E., Shirouyehzad, H. and
Shahin, A.,
Selecting maintenance strategy in mining industry by analytic network process
and TOPSIS, International Journal of Industrial and Systems Engineering,
Vol.15, No.2, pp. 171-192 (2013). SCOPUS
92.
Sanayei, A., Shahin, A. and Taherfar, E., Analyzing the effects
of brand innovativeness on attitude towards the brand considering the
moderating role of consumer innovativeness with a case study in students of
University of Isfahan, International Journal of Academic Research in
Accounting, Finance and Management Sciences, Vol.3 No.3, pp. 290-297 (2013).
93.
Ghorbani, M., Arabzad, S.M. and Shahin,
A., A
novel approach for supplier selection based on the Kano model and fuzzy MCDM,
International Journal of Production Research, Vol.51, No.18, pp. 5469-5484
(2013). ISI و SCOPUS
94.
Pezhman, R.,
Moshref Javadi, M.H. and Shahin, A., Analyzing the Influence
of Ethical Sales Behavior on Customers Loyalty through Customer Satisfaction
and Trust in Insurance Company, International Journal of Academic Research in
Business and Social Sciences, Vol.3, No.9, pp. 754-763 (2013).
95.
Shahin, A., Shahrestani, H.V. and Iraj,
E.B., Proposing
a contradiction matrix by developing KANSEI engineering based on theory of
inventive problem solving (TRIZ), International Journal of Business Innovation
and Research, Vol.7, No.6, pp. 717-729 (2013). SCOPUS
96.
Hekmatpanah, M., Ravichandran, N.,
Shahin, A. and Ahmadi, H., Investigating the application of Six Sigma methodology and quality
control tools and techniques in Sepanhan Oil Company, The Global e-Learning
Journal, Vol.2, No.3, pp. 1-24 (2013).
97.
Tavakoli, N., Shahin, A., Jahanbakhsh,
M., Mokhtari, H. and Rafiei, M., Users’ acceptance and attitude in regarding
electronic medical record at central polyclinic of oil industry in Isfahan,
Iran, Journal of Education and Health Promotion, Vol.1, October, pp. 1-5
(2013).
98.
Arabzad, S.M.,
Ghorbani, M. and Shahin, A., Ranking players by DEA the case of English
Premier League, International Journal of Industrial and Systems Engineering,
Vol.15, No.4, pp. 443-461 (2013). SCOPUS
99. Miri, S.M., Siadat, S.A. and Shahin, A.,
Study the amount of application of social capital indices at Babol Carpet and
Rug Industries Company, Academic Research International, Vol.4, No.6, pp.
351-354 (2013).
100.
Shahin, A. and
Abbaszadeh, A., Investigating the effect of knowledge
management components on innovation cycle constituents of Khouzestan Steel
Company, Reef Resources Assessment and Management Technical Paper, Vol.38,
No.5, pp. 518-531 (2013). ISI و SCOPUS
101.
Mohammad Shafiee,
M., Sanayei, A., Shahin, A. and Rezaei Dolatabadi, H.,
e-brand as a strategic ICT-based leverage for Iranian airline companies in
religious tourism's industry, New Marketing Research Journal, Special
Issue, pp. 1-12 (2013).
102.
Shahin, A.
and Ghazifard, A.M., Radio Frequency Identification (RFID):
A Technology for Enhancing Computerized Maintenance Management System
(CMMS)", New Marketing Research Journal, Special Issue, pp. 13-20 (2013).
103.
Khasmafkan Nezam, M.H., Attafar, A.,
Nasr Isfahani, A. and Shahin, A., The impact of structural capital on New
Product Development performance effectiveness - the mediating role of new
product vision and competitive advantage, International Journal of Human
Resource Studies, Vol.3, No.4, pp. 281-301 (2013).
104.
Shahin, A., Khazaei Pool, J. and
Poormostafa, M., Evaluating and ranking hotels offering e-service by integrated
approach of Webqual and fuzzy AHP, International Journal of Business Information
Systems, Vol. 15, No. 1, pp. 84-104 (2014). SCOPUS
105.
Attafar, A.,
Rasekh, M. and Shahin, A., Analysing the influence of privatisation on
organisational culture in Isfahan Mobarakeh Steel Company, World Review of
Entrepreneurship, Management and Sustainable Development, Vol.10, No.1,
pp.106-123 (2014). SCOPUS
106.
Forouzan, B.,
Attafar, A. and Shahin, A., Comparison of organisational excellence based
on the model of Peters and Waterman with case study in the steel industry,
International Journal of Procurement Management, Vol.7, No.4, pp. 450-472
(2014). SCOPUS
107.
Shahin, A.,
Moshrefjavadi, M.H.M., and Vaez Shahrestani, H., Integrating Kansei engineering and revised Kano model with a case
study in the automobile industry, International Journal of Productivity and Quality
Management, Vol.13, No.2, pp. 201-218 (2014). SCOPUS
108.
Shahin, A., Allameh, S.M., Asadi, A. and
Momtaz, M.R.,
Presentation of a model for the analysis of factors affecting the tourist’s
behavioral intentions a case of Isfahan, Iran, Asian Journal of Research in
Business Economics and Management, Vol.4, No.4, pp. 162-176 (2014).
109.
Allameh, S.M., Shahin, A., Nasrabadi,
H.B. and Raghibi, A., Developing a model of Customer Relationship Management (CRM) for
Sina Bank – A case study on branches of Sina Bank in Isfahan city, Asian
Journal of Research in Marketing, Vol.3, No.1, pp. 163-177 (2014).
110.
Shahin, A., Shabani Naftchali, J. and
Khazaei Pool, J., Developing a model for the influence of perceived organizational
climate on organizational citizenship behaviour and organizational performance
based on balanced score card, International Journal of Productivity and
Performance Management, Vol. 63, No. 3, pp. 290-307 (2014). SCOPUS
111.
Jalilvand, M.R., Shahin, A. and
Nasrolahi Vosta, L., Examining the relationship between branding and customers’
attitudes toward banking services - Empirical evidence from Iran, International
Journal of Islamic and Middle Eastern Finance and Management, Vol.7, No.2, pp.
214-227 (2014).
112. Ghorbani, M.,
Arabzad, S.M., Shirouyehzad, H. and Shahin, A., Developing a logical model
for cellular manufacturing systems by theory of constraints thinking process
approach, International Journal of Logistics Systems and Management,
Vol.18, No.2, pp. 270-282 (2014). SCOPUS
113. Mehrparvar, H.,
Shahin, A. and Karbasian, M., Performance Indicators in a Service Supply
Chain, International Journal of Economy, Management and Social Sciences,
Vol.3, No.10, pp. 582-588 (2014).
114. Shahin, A. and
Geramian, A., Developing robust design: determining critical limits for
signal-to-noise ratio based on process capability index, International
Journal of Productivity and Quality Management, Vol. 14, No. 2, pp. 228-246
(2014). SCOPUS
115. Shahin, A.,
Balouei Jamkhaneh, H. and Hosseini Cheryani, S.Z., EFQMQual: evaluating the
implementation of the European quality award based on the concepts of model of
service quality gaps and ServQual approach, Measuring Business Excellence,
Vol. 18, No. 3, pp. 38-56 (2014). SCOPUS
116. Abzari, M.,
Shahin, A. and Abasaltian, A., Developing a conceptual framework for
knowledge sharing behavior by considering emotional, social and cognitive
intelligence competencies, Kuwait Chapter of Arabian Journal of Business and
Management Review, Vol.4, No.1, pp. 230-241 (2014).
117. Shafiee, M.M.,
Sanayei, A., Shahin, A. and Dolatabadi, H.R., The role of brand image in
forming airlines passengers' purchase intention: study of Iran aviation
industry, International Journal of Services and Operations Management,
Vol. 19, No. 3, pp. 360-376 (2014). SCOPUS
118. Rabbanimehr, M.
and Shahin, A., Benchmarking of organisation’s manager performance applying
with AE3Q, International Journal of Business Excellence, Vol. 7, No. 6,
pp.700-723 (2014). SCOPUS
119. Shahin, A., Khazaei Pool, J. and Amani, M.,
"The effect of organisational factors of knowledge management on corporate
entrepreneurship: an empirical investigation on Iranian sport
organizations", Middle East J. Management, Vol. 1, No. 4, pp. 330-341
(2014).
120. Shahin, A.,
Khodadady, Z. and Shirouyehzad, H., "Ranking electronic customer
complaints by FMEA and TOPSIS with a case study in Isfahan Province Gas
Company", International Journal of Process Management and Benchmarking,
Vol. 5, No. 1, pp. 19-36 (2015). SCOPUS
121. Dabestani, R.,
Shahin, A., Shirouyehzad, H. and Saljoughian, M., "Prioritizing
service organizations based on classified service quality dimensions by MADM
and Importance-Performance Analysis", Shiraz Journal of System Management,
Vol. 2, No. 1, pp. 51-71 (2014).
122. Mazaheri, M.,
Shahin, A., and Shiroyehzad, H., "Proposing an approach for ranking
manufacturing companies based on knowledge management process using fuzzy
TOPSIS with a case study on the excellent brands of Isfahan province",
International Journal of Process Management and Benchmarking, Vol. 5, No. 2,
pp.133-155 (2015). SCOPUS
123. Salehzadeh, R.,
Shahin, A., Kazemi, A. and Shaemi Barzoki, A., "Proposing a new
approach for evaluating the situational leadership theory based on the Kano
model", International Journal of Public Leadership, Vol.11, No.1, pp. 4-20
(2015).
124. Mashhadi, F., Azar, A. and Shahin, A.,
"Proposing a method for implementing business process
re-engineering", International Journal of Services and Operations
Management, Vol.20, No.4, pp. 398-417 (2015). SCOPUS
125. Salehzadeh, R., Shahin, A., Kazemi, A. and Shaemi Barzoki,
A., "Is organizational citizenship behavior an
attractive behavior for managers? A Kano model approach", Journal of
Management Development, Vol.34, No.5, pp. 601-620 (2015). SCOPUS
126. Shahin, A. and Ghofrani Isfahani, N.,
“Estimating overall equipment effectiveness for continuous production lines:
with a case study in Esfahan Steel Company”, International Journal of Services
and Operations Management, Vol.21, No.4, pp. 466-478 (2015). SCOPUS
127.
Shahin, A. and
Mohammadi Shahiverdi, S., “Estimating customer lifetime value for new
product development based on the Kano model with a case study in automobile
industry”, Benshmarking: An International Journal, Vol.22 No.5, pp. 857-873
(2015). SCOPUS
128.
Shahin, A. and
Jaferi, F., “The shortest route for transportation in supply
chain by minimum spanning tree”, International Journal of Logistics Systems and
Management, Vol.22 No.1, pp. 43-54 (2015). SCOPUS
129.
Shahin, A., Rabiee,
A. and Nourbakhsh, I., “Presentation Pattern and Fuzzy Approach in
the Implementation of Enterprise Resource Planning”, Information and Knowledge
Management, Vol.5, No.5, pp. 135-141 (2015).
130.
Ganjali, M.
Shirouyehzad, H. and Shahin, A., “Analyzing indexes of
agile reverse ogistics using interpretive structural modeling approach”,
Journal of Modern Processes in Manufacturing and Production, Vol.3, No.1, pp.
5-16 (2015).
131.
Shahin, A. and
Janatyan, N., “Developing the Kano model by service quality robust
design: an integrative approach”, International Journal of Productivity and
Quality Management, Vol.16, No.4, pp. 373-389 (2015). SCOPUS
132.
Dabestani, R.,
Shahin, A., Saljoughian, M. and Shirouyehzad, H.,
“Importance-performance analysis of service quality dimensions for the customer
groups segmented by DEA - The case of four star hotels”, International Journal of
Quality and Reliability Management Vol. 33, No. 2, pp. 160-177 (2016). SCOPUS
133.
Goharshenasan, A.,
Shahin, A. and Esmaelian, M., “Prioritisation of 14
quality management tools based on quality principles using integrated approach
of multi-criteria decision-making and importance – performance analysis – the
case of Marjan Tile Company”, International Journal of Productivity and
Quality Management, Vol. 18, No. 1,
pp.116-134 (2016). SCOPUS
134. Yazdani, B., Attafar, A., Shahin, A. and Kheradmandnia,
M., “Infrastructure and core QM, human resource results and
customer satisfaction: the case of Iranian auto-industry part suppliers”,
International Journal of Productivity and Quality Management, Vol.18, No.1, pp.78-98 (2016). SCOPUS
.gif)
فارسی