2.     Shahin, A. & Zairi, M., Strategic Management, Benchmarking and Balanced Score Card (BSC):  An Integrated Methodology, International Journal of Applied Strategic Management, Vol.2, Issue 2 (2006).

3.     Shahin, A. & Jamshidian, M., Information Technology in Service Organizations, The 1^st International Conference on Information & Communication Technology Management, Tehran (3-5 January 2005). – International Journal of Information Science & Technology, Vol.4, No.1, pp. 67-85 (2006).

4.     Shahin, A. & Chan, J.F.L., Customer Requirements Segmentation (CRS): A Prerequisite Technique for Quality Function Deployment (QFD), Total Quality Management & Business Excellence, Vol. 17, No. 5, pp. 567–587 (June 2006). ISI

5.     Jamshidian, M. & Shahin, A., Job satisfaction and its influence on organizational performance, Iranian Journal of Management Sciences, Vol.1 No.2, pp. 131-151 (2006).

6.     Shahin, A. & Mahbod, M.A., "Prioritization of key performance indicators An integration of analytical hierarchy process and goal setting", International Journal of Productivity and Performance Management, Vol. 56 No. 3, pp. 226-240 (2007). SCOPUS

7.     Shahin, A. & Zairi, M., "Corporate governance as a critical element for driving excellence in corporate social responsibility", International Journal of Quality & Reliability Management, Vol. 24 No. 7, pp. 753-770 (2007). SCOPUS

8.     Shahin, A., In-Flight Service Quality Dimensions: A Comprehensive Review, International Journal of Excellence in Tourism, Hospitality and Catering, Vol.1, No.2, pp. 13-27 (2007).

9.     Shahin, A., "The Relationship between Quality and Productivity: A New Perspective",  International Journal of Productivity & Quality Management, Vol.3, No.2, pp. 206-222 (2008). SCOPUS

10.  Shahin, A. & Nikneshan, P., "Integration of CRM and QFD: A Novel Model for Enhancing Customer Participation", The TQM Journal, Vol.20, No.1, pp. 68-86 (2008). SCOPUS

11.  Shahin, A., "Design for Six Sigma (DFSS): Lessons Learned From World-Class Companies", International Journal of Six Sigma and Competitive Advantage, Vol. 4, No. 1, pp. 48-59 (2008). SCOPUS

12.  Shahin, A. & Alinavaz, M., Integrative Approaches and Frameworks of Lean Six Sigma: A Literature Perspective, International Journal of Process Management and Benchmarking, Vol. 2, No. 4, pp. 323-337 (2008). SCOPUS

13.  Shahin, A. & Jamshidian, M., Service Quality Dimensions (SQDs):  A Comprehensive Proposal for Application in Higher Education, Interscience Management Review, Vol.1 No. 2, pp. 42-55 (2008).

14.  Shahin, A. & Zairi, M., Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines, Total Quality Management & Business Excellence, Vol.20, No.9, pp. 1003-1028 (2009). ISI

15.  Shahin, A., SSCM: Service Supply Chain Management, The First National Conference on Logistics and Supply Chain Management, IRIB International Conference Hall, Tehran (14-15 February 2005), International Journal of Logistics Systems & Management, Vol. 6, No. 1, pp.60–75 (2010). SCOPUS

16.  Shahin, A., Sadri, S. and Gazor, R., Evaluating the Application of Learning Requirements Planning Model in the ERP Project of Esfahan Steel Company, International Journal of Business & Management, Vol.5, No.2, pp. 33-43 (2010).

17.  Ranjbarian, B., Mahmoudi, S. and Shahin, A., Packaging elements and consumer buying decisions, International Journal of  Business Innovation & Research, Vol. 4, No. 4, pp. 376-390 (2010). SCOPUS

18.  Shahin, A., Service Blueprinting: An Effective Approach for Targeting Critical Service Processes – With a Case Study in a Four-Star International Hotel, Journal of Management Research, Vol.2, No.2, pp. 1-16 (2010).

19.  Shahin, A. and Samea, M., Developing the Models of Service Quality Gaps: A Critical Discussion, Business Management & Strategy, Vol.1, No.1, pp. 1-11 (2010).

20.  Shahin, A. and Dabestani, R., Correlation Analysis of Service Quality Gaps in a Four-Star Hotel, International Business Research, Vol.3, No.3, pp. 40-46 (2010).

21.  Shahin, A. and Beheshtin, B., The relationship between organisational behaviour and corporate entrepreneurship: an empirical study in Iran industries, International Journal of Business & Globalization, Vol.5, No.3, pp. 280–296 (2010). SCOPUS

22.  Shahin, A. and Zeinali, Z., Developing a Relationship Matrix for Organizational Learning and Innovativeness, International Journal of Business & Management, Vol.5, No.7, pp. 187-203 (2010).

23.  Shahin, A. and Janatyan, N., Group Technology (GT) and Lean Production: A Conceptual Model for Enhancing Productivity, International Business Research, Vol.3, No.4, pp. 105-118 (2010).

24.  Shahin, A. and Ghasemaghaei, M., Service Poka Yoke, International Journal of Marketing Studies, Vol.2, No.2, pp. 190-201 (2010).

25.  Shahin, A., Arabzad, S.M. and Ghorbani, M., Proposing an Integrated Framework of Seven Basic and New Quality Management Tools and Techniques: A Roadmap, Research Journal of International Studies , Vol.17, November, pp. 183- 195 (2010). SCOPUS

26.  Shahin, A. and Pourbahman, R., Integration of EFQM and Ultimate Six Sigma: A Proposed Model, International Business Research, Vol.4, No.1, pp. 176-186 (2011).

27.  Shahin, A. and Janatyan, N., Estimation of customer dissatisfaction based on service quality gaps by correlation and regression analysis in a travel agency, International Journal of Business & Management, Vol.6 No.3, pp. 99-108 (2011).

28.  Shahin, A., Ranjbar, M.J. and Abedi, S., Critical Discussion on the Relationship between Failure Occurrence and Severity Using Reliability Functions, Management Science & Engineering, Vol.5 No.1, pp. 26-36 (2011).

29.  Shahin, A. and Pourhamidi, M., Service TRIZ: an approach for service quality design – with a case study in the hospitality industry, International Journal of Business Innovation & Research, Vol.5 No.4, pp. 291-308 (2011). SCOPUS

30.  Shahin, A. and Dehghan, A., Customer Loyalty Assessment: A Case Study in MADDIRAN, the Distributor of LG Electronics in Iran, Business Management & Strategy, Vol.2 No.1, pp. 1-23 (2011).

31.  Hekmatpanah, M., Shahin, A. and Ravichandran, N., The application of FMEA in the oil industry in Iran: The case of four litre oil canning process of Sepahan Oil Company, African Journal of Business & Management, Vol.5 No.8, pp. 3019-3027 (2011). ISI

32.  Attafar, A., Simar Asl, N. and Shahin, A., Investigating the Influence of Per-Case Plan on Treatment Capacity Utilization and Staff Efficiency in the Hospitals of Isfahan, International Journal of Business and Social Science, vol.2 No.11, pp. 177-181 (2011).

33.  Rahimi, H., Siadat, S.A., Hoveida, R., Shahin, A., Nasrabadi, H.A. and Arbabisarjou, A., The analysis of organizational diagnosis based on six box model in universities, Higher Education Studies, Vol.1 No.1, pp. 84-92 (2011).

34.  Shahin, A. and Dabestani, R., A Feasibility Study of the Implementation of Total Quality Management Based on Soft Factor, Journal of Industrial Engineering & Management, Vol.4 No.2, pp. 258-280 (2011). SCOPUS

35.  Shahin, A., An Investigation on the Influence of Total Quality Management on Financial Performance the Case of Boutan Industrial Corporation, International Journal of Business & Social Science, Vol.2 No.15, pp. 105-112 (2011).

36.  Shahin, A. and Poormostafa, M., Facility Layout Simulation and Optimization: an Integration of Advanced Quality and Decision Making Tools and Techniques, Modern Applied Science, Vol.5 No.4, pp. 95-111 (2011). SCOPUS

37.  Moshref Javadi, M.H. and Shahin, A., Studying the Influence of Effective Factors of Organizational Learning on Human Resource Productivity The Case of Western educational Organizations of Isfahan, International Journal of Human Resource Studies, Vol.1 No.1, pp. 32-40 (2011).

38.  Shahin, A., Nikjoo, M. and Nilipour, A., Designing L3Y2T model for Analysis and Prioritization of the Innovation and Agility Factors, Interdisciplinary Journal of Contemporary Research in Business, Vol.3 No.3, pp. 87-100 (2011).

39.  Shahin, A. and Jaberi, R., Designing an Integrative Model of Leagile Production and Its Influence on the Quality of Auto Parts Based on Six Sigma Approach - With a case study in Ghods Manufacturing Group, International Journal of Lean Six Sigma, Vol.2 No.3, pp. 215-240 (2011).

40.  Shahin, A. and Rostamian, N., Selecting Outsourcing Strategies in Single Level Bidirectional Service Supply Chain: A Proposed Approach, International Business & Management, Vol.3 No.1, pp. 42-50 (2011).

41.  Hajipour, B., Talari, M. and Shahin, A., An investigation of the relationships between industry structure, strategy type, organizational characteristics and organizational performance: A case study of the food and chemical industries of Iran, African Journal of Business Management, Vol.5 No.16, pp. 7085-7098 (2011). ISI

42.  Shahin, A. and Nekuie, N., Development of the Kano model: A novel approach based on linear logarithmic transformation with a case study in an air travel agency, Asian Journal on Quality, Vol.12 No.2, pp. 176-188 (2011).

43.  Pourjavad, E., Shirouyehzad, H. and Shahin, A., Analyzing RCM Indicators in Continuous Production Lines - A Case Study, International Business Research, Vol.4 No.4, pp. 115-123 (2011).

44.  Shahin, A. and Sheikhaboumasoudi, R., Development of personnel internal benchmarking by 360° feedback approach - with a case study in AT Pipe Company, African Journal of Business Management, Vol.5 No.21, pp. 8576-8584 (2011). ISI

45.  Attafar, A., Simar Asl, N. and Shahin, A., Effects of Demographic and Personal Factors on Job Burnout: An Empirical Study in Iran, International Journal of Management, Vol.28 No.7, pp. 275-286 (2011).

46.  Shahin, A., Abandi, A.A. and Moshrefjavadi, M.H., Analyzing the Relationship between Customer Satisfaction and Loyalty in the Software Industry - With a Case Study in Isfahan System Group, International Journal of Business & Social Science, Vol.2 No.23, pp. 129-136 (2011).

47.  Shahin, A. and Attarpour, M.R., Developing Decision Making Grid for Maintenance Policy Making Based on Estimated Range of Overall Equipment Effectiveness, Modern Applied Science, Vol.5 No.6, pp. 86-97 (2011). SCOPUS

48.  Dehghan, A., Shahin, A. and Zenouzi, B., Service Quality Gaps and Six Sigma, Journal of Management Research, Vol.4 No.1, pp. 1-11 (2012).

49.  Jamali, M., Shahin, A., Atafar, A. and Sanayei, A., Positioning of Top Four Cement Brands of Isfahan by Perceptual Map, Interdisciplinary Journal of Contemporary Research in Business, Vol.3 No.7, pp. 674-684 (2011).

50.  Sanayei, A., Shahin, A., Fallah, R. and Ahmadi Nodoushan, M., Investigate the Internal and External Factors for Feasibility of the Establishment of the Electronic Commerce in the Pishgaman Kvair Co., Interdisciplinary Journal of Contemporary Research in Business, Vol.3 No.7, pp. 578-598 (2011).

51.  Mehrparvar, E., Shahin, A. and Shirouyehzad, H., Prioritizing internal service quality dimensions using TOPSIS Technique - With a case study in Isfahan Steel Mill Co., International Journal of Business & Social Science, Vol.3 No.2, pp. 210-217 (2012).

52.  Shahin, A., Janatyan, N. and Nasirzadeh, N., Service quality robust design – with a case study in airport services, International Journal of Productivity & Quality Management, Vol.9 No.3, pp. 404-421 (2012). SCOPUS

53.  Momivand, A. and Shahin, A., Lead Time Improvement by Supplier Relationship Management - with a Case Study in Pompaj Company, World Applied Sciences Journal, Vol.16 No.5, pp. 759-768 (2012). ISI and SCOPUS

54.  Hojati, E., Shahin, A. and Shirouyehzad, H., Prioritization of Service Quality Dimension and Performance Indicators Using Analytic Network Process with the Approach of Balanced Score Card; a Case Study, Interdisciplinary Journal of Contemporary Research in Business, Vol.3 No.9, pp. 1190-1198 (2012).

55.  Attafar, A., Soleimani, M., Shahnazari, A. and Shahin, A., The relationship between enhancement of human resource productivity and knowledge management in Iranian libraries: A correlation analysis, African Journal of Business & Management, Vol.6 No.8, pp. 3094-3099 (2012). ISI

56.  Dabbagh, P., Nasr Esfahani, A. and Shahin, A., Studying Relationship between Perceived Organizational Justice and Organizational Salience (Case Study: Khorshid Hospital’s Personals), Interdisciplinary Journal of Contemporary Research in Business, Vol.3 No.10, pp. 468-478 (2012).

57.  Shahin, A., Amirsadri, G., Karbasian, M. and Ramezanpanah, N., Analyzing the Advantages of Integrated Management System: The Case of a Diary Factory, American Journal of Scientific Research, No.59 April, pp. 98-108 (2012). ISI

58.  Arbab Shirani, B., Shahin, A. and Ghasemi, S., Determining and Prioritization of Creative Opportunities - Case Study: Beautification Organization of Isfahan, International Journal of Academic Research in Economics & Management Sciences, Vol.1 No.2, pp. 258-274 (2012).

59.  Shahin, A., Shirouyehzad, H. and Pourjavad, E., Optimum maintenance strategy: a case study in the mining industry, International Journal of Services & Operations Management, Vol.12 No.3, pp. 368-386 (2012). SCOPUS

60.  Shirouyehzad, H., Hosseinzadeh Lotfi, F., Shahin, A., Aryanezhad, M.B. and Dabestani, R., A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry, International Journal of Services & Operations Management, Vol.12 No.3, pp. 289-308 (2012). SCOPUS

61.  Shahin, A., Rezaei Dolatabadi, H. and Kouchekian, M., Proposing a combination model of BSC and EFQM on Basis of modern strategic management system and analyzing its influence on implementation and evaluation of organization strategies and performance case study: Isfahan Municipality Complex, International Journal of Academic Research in Economics & Management Sciences, Vol.1, No.3, pp. 26-44 (2012).

62.  Yousefi, O., Aryanezhad, M., Sadjadi, S.J. and Shahin, A., Developing a multi-objective, multi-item inventory model and three algorithms for its solution, Journal of Zhejiang University-SCIENCE C, Vol.13, No.8, pp. 601-612 (2012). ISI and SCOPUS

63.  Shahin, A., Attafar, A. and Samea, M., An integrated approach for service quality and effectiveness improvement with a case study in the recycling pavilion service process of Isfahan municipality, Measuring Business Excellence, Vol.16, No.3, pp. 84-99 (2012). SCOPUS

64.  Sanayei. A., Shahin, A. and Taheri, A., The Influence of Service Quality on Service Loyalty Case Study: Irangate Company, International Journal of Academic Research in Business and Social Sciences, Vol. 2, No. 8, pp. 480-489 (2012).

65.  Allameh, S.M., Shahin, A., Rashidi, S. and Mahmoudi, A., Investigating the Influence of Intellectual Capital on Performance of Iran Private Banking Sector, Journal of American Science, Vol.8, No.10, pp. 34-42 (2012). ISI

66.  Aghaei, G., Shahin, A., Ghofrani, N. and Mollaverdi, N., Feasibility Study of Implementing Reliability Centered Maintenance in Esfahan Oil Refinery Company, Journal of American Science, Vol. 8, No.10, pp. 191-197 (2012). ISI

67.  Simar Asl, N., Attafar, A., Shahin, A. and Talebi, H., The Current State of Management Development in Iran: Case of Insurance Industry, International Journal of Basic and  Applied Sciences, Vol.1, No.4, pp. 618-626 (2012).

68.  Fathi, S., Shahin, A., Akbari, B. and Safanoor, M., Meta Analysis of the Impact of Factors Related to Research Structure on the Strength of Bankruptcy Prediction Models and Variables, Journal of Basic and Applied Scientific Research, Vol.1, No.2, pp. 10092-10102 (2012). ISI

69.  Allameh, S.M., Shahin, A. and Tabanifar, B., Analysis of Relationship between Knowledge Management and Customer Relationship Management with Customer Knowledge Management (Case Study At Azaran Valve Co.), International Journal of Academic Research in Business and Social Sciences, Vol. 2, No. 10, pp. 65-77 (2012).

70.  Shahin, A., Pourjavad, E. and Shirouyehzad, H., Selecting optimum maintenance strategy by analytic network process with a case study in the mining industry, International Journal of Productivity and Quality Management, Vol.10, No.4, pp. 464-483 (2012). SCOPUS

71.  Naderi, N., Hoveida, R., Shahin, A. and Naderi, M.R. Determining Canonical Variables of organizational Justice and its Role in Organizational Commitment of the Staff of Iran Oil Industry: The Case of Isfahan Oil Refinery Company, Journal of American Science, Vol.8, No.11, pp. 74-79 (2012). ISI

72.  Shahin, A., Aghaei, M. and Asgharieh Ahari, H., Ranking Chain Stores According to Service Loyalty Dimensions of Customers by using Multiple Attribute Decision Making Approach the Case of Etka Chain Stores in the City of Tehran, American Journal of Scientific Research, No. 79, pp. 48-57 (2012). ISI

73.  Fathi, S., Shahin, A., Safanoor, M. and Akbari Shahrestani, B., Profitability Assessment of Fundamental Analysis in Stock Selection (The Case of Tehran Security Exchange in the Autumn of 2011), Journal of Basic and Applied Scientific Research, Vol.2 No.11, pp. 11789-11794 (2012). ISI

74.  Ranjbariyan, B., Shahin, A. and Jafari, S. Investigating the influence of customers' feeling and judgment on their loyalty with emphasize on brand equity - The case of Isfahan Crystal and Glass products, Australian Journal of Basic and Applied Sciences, Vol.6 No.9, pp. 517-524 (2012). ISI

75.  Shahin, A., Shirouyehzad, H. and Mehrparvar, E., Prioritization of departments based on service quality dimensions in Isfahan Steel Company: a multiple criteria decision making approach, International Journal of Productivity and Quality Management, Vol.11 No.1, pp. 116-130 (2013). SCOPUS

76.  Shahin, A. and Ahmadi Azar, M., Proposing and analysing a model for the influence of outsourcing on organisational agility with a case study in a manufacturing company, International Journal of Logistics Systems and Management, Vol. 14, No. 1, pp. 55-72 (2013). SCOPUS

77.  Shahin, A., Kazemi, A. and Kazemi Mahyari, H., How consumer's perception of country of origin affects brand equity: a case study in Iran, Middle-East Journal of Scientific Research, Vol. 12, No. 6, pp. 878-885 (2012). ISI

78.  Tavakoli, N., Jahanbakhsh, M., Shahin, A., Mokhtari, H. and Rafiei, M., Electronic Medical Record in Central Polyclinic of Isfahan Oil Industry: a Case Study Based on Technology Acceptance Model, Acta Informatica Medica, Vol.21 No.1, pp. 23-25 (2013). SCOPUS

79.  Shahin, A., Pourhamidi, M., Antony, J. and Park, S.H., Typology of Kano models: a critical review of literature and proposition of a revised model, International Journal of Quality and Reliability Management, Vol.30 No.3, pp. 341-358 (2013). SCOPUS

80.  Attafar, A., Sadidi, M., Attafar, H. and Shahin, A., The Role of Customer Knowledge Management (CKM) in Improving Organization-Customer Relationship, Middle-East Journal of Scientific Research, Vol.13 No.6, pp. 829-835 (2013). ISI

81.  Shahin, A. and Pourhamidi, M., Proposing a comprehensive and hierarchic framework for prioritising Isfahan brands using AHP and TOPSIS approaches, International Journal of Applied Decision Sciences, Vol.6 No.2, pp. 160-185 (2013). SCOPUS

82.  Shahin, A. and Rabbanimehr, M., Prioritising enablers of EFQM based on manager performance: an integration of 360° evaluation and house of quality (HoQ), International Journal of Procurement Management, Vol.6 No.3, pp. 329-349 (2013). SCOPUS

83.  Shahin, A. and Zeinali, Z., Investigating the relationship between control factors and innovation performance in Isfahan Steel Company, International Journal of Innovation and Learning, Vol.14 No.1, pp. 1-18 (2013). SCOPUS

84.  Heidari, M., Siadat, A., Hoveida, R. and Shahin, A., Studying the Relationship between Organizational Learning and Organizational Agility Capabilities in Public Universities of Isfahan, Journal of Basic and Applied Scientific Research, Vol.3 No.6, pp. 736-740 (2013). ISI

85.  Shahin, A., Gharibpoor, M., Teymouri, S. and Iraj, E.B., Studying the influence of e-CRM on web-based brand personality – the case of Mellat Bank, International Journal of Business Information Systems, Vol.13 No.4, pp. 453-470 (2013). SCOPUS

86.  Shahin, A., Ghofrani Isfahani, N. and Nilipour Tabatabaei, S.A., Determining appropriate maintenance strategy based on decision making grid, Sigma level, and process capability index – with a case study in a steel company, International Journal of Applied Management Science, Vol. 5, No. 3, pp. 265-280 (2013). SCOPUS

87.  Shahin, A. and Bakhshi, E., Prioritization of innovation factors by the integration of concurrent function deployment and P diagram with a case study in Sepahan Industry Group, Journal of Manufacturing Technology Management, Vo.24, No.6, pp. 952-97 (2013). SCOPUS

88.  Shahin, A. and Rostamian, N., Concurrent engineering and manufacturing flexibility: an integrated model, International Journal of Productivity and Quality Management, Vol.12, No.2, pp. 121-140 (2013). SCOPUS

89.  Shahin, A. and Salehzadeh, R., Investigating the relationship among self-leadership strategies by association rules mining, Internatioanl Journal of Business Information Systems, Vol.14, No.1, pp. 41-55 (2013). SCOPUS

90.  Shahin, A., Ramazanpour, N. and Amirsadri, G., Investigating the Impact of Learning Organization on Implementing Total Quality Management in Karaj Telecommunication Company, Research Journal of Applied Sciences, Engineering and Technology, Vol.6, No.16, pp. 2964-2971 (2013). ISI و SCOPUS

91.  Pourjavad, E., Shirouyehzad, H. and Shahin, A., Selecting maintenance strategy in mining industry by analytic network process and TOPSIS, International Journal of Industrial and Systems Engineering, Vol.15, No.2, pp. 171-192 (2013). SCOPUS

92.  Sanayei, A., Shahin, A. and Taherfar, E., Analyzing the effects of brand innovativeness on attitude towards the brand considering the moderating role of consumer innovativeness with a case study in students of University of Isfahan, International Journal of Academic Research in Accounting, Finance and Management Sciences, Vol.3 No.3, pp. 290-297 (2013).

93.  Ghorbani, M., Arabzad, S.M. and Shahin, A., A novel approach for supplier selection based on the Kano model and fuzzy MCDM, International Journal of Production Research, Vol.51, No.18, pp. 5469-5484 (2013). ISI و SCOPUS

94.  Pezhman, R., Moshref Javadi, M.H. and Shahin, A., Analyzing the Influence of Ethical Sales Behavior on Customers Loyalty through Customer Satisfaction and Trust in Insurance Company, International Journal of Academic Research in Business and Social Sciences, Vol.3, No.9, pp. 754-763 (2013).

95.  Shahin, A., Shahrestani, H.V. and Iraj, E.B., Proposing a contradiction matrix by developing KANSEI engineering based on theory of inventive problem solving (TRIZ), International Journal of Business Innovation and Research, Vol.7, No.6, pp. 717-729 (2013). SCOPUS

96.  Hekmatpanah, M., Ravichandran, N., Shahin, A. and Ahmadi, H., Investigating the application of Six Sigma methodology and quality control tools and techniques in Sepanhan Oil Company, The Global e-Learning Journal, Vol.2, No.3, pp. 1-24 (2013).

97.  Tavakoli, N., Shahin, A., Jahanbakhsh, M., Mokhtari, H. and Rafiei, M., Users’ acceptance and attitude in regarding electronic medical record at central polyclinic of oil industry in Isfahan, Iran, Journal of Education and Health Promotion, Vol.1, October, pp. 1-5 (2013).

98.  Arabzad, S.M., Ghorbani, M. and Shahin, A., Ranking players by DEA the case of English Premier League, International Journal of Industrial and Systems Engineering, Vol.15, No.4, pp. 443-461 (2013). SCOPUS

99.  Miri, S.M., Siadat, S.A. and Shahin, A., Study the amount of application of social capital indices at Babol Carpet and Rug Industries Company, Academic Research International, Vol.4, No.6, pp. 351-354 (2013).

100.         Shahin, A. and Abbaszadeh, A., Investigating the effect of knowledge management components on innovation cycle constituents of Khouzestan Steel Company, Reef Resources Assessment and Management Technical Paper, Vol.38, No.5, pp. 518-531 (2013). ISI و SCOPUS

101.         Mohammad Shafiee, M., Sanayei, A., Shahin, A. and Rezaei Dolatabadi, H., e-brand as a strategic ICT-based leverage for Iranian airline companies in religious tourism's industry, New Marketing Research Journal, Special Issue, pp. 1-12 (2013).

102.         Shahin, A. and Ghazifard, A.M., Radio Frequency Identification (RFID): A Technology for Enhancing Computerized Maintenance Management System (CMMS)", New Marketing Research Journal, Special Issue, pp. 13-20 (2013).

103.         Khasmafkan Nezam, M.H., Attafar, A., Nasr Isfahani, A. and Shahin, A., The impact of structural capital on New Product Development performance effectiveness - the mediating role of new product vision and competitive advantage, International Journal of Human Resource Studies, Vol.3, No.4, pp. 281-301 (2013).

104.         Shahin, A., Khazaei Pool, J. and Poormostafa, M., Evaluating and ranking hotels offering e-service by integrated approach of Webqual and fuzzy AHP, International Journal of Business Information Systems, Vol. 15, No. 1, pp. 84-104 (2014). SCOPUS

105.         Attafar, A., Rasekh, M. and Shahin, A., Analysing the influence of privatisation on organisational culture in Isfahan Mobarakeh Steel Company, World Review of Entrepreneurship, Management and Sustainable Development, Vol.10, No.1, pp.106-123 (2014). SCOPUS

106.         Forouzan, B., Attafar, A. and Shahin, A., Comparison of organisational excellence based on the model of Peters and Waterman with case study in the steel industry, International Journal of Procurement Management, Vol.7, No.4, pp. 450-472 (2014). SCOPUS

107.         Shahin, A., Moshrefjavadi, M.H.M., and Vaez Shahrestani, H., Integrating Kansei engineering and revised Kano model with a case study in the automobile industry, International Journal of Productivity and Quality Management, Vol.13, No.2, pp. 201-218 (2014). SCOPUS

108.         Shahin, A., Allameh, S.M., Asadi, A. and Momtaz, M.R., Presentation of a model for the analysis of factors affecting the tourist’s behavioral intentions a case of Isfahan, Iran, Asian Journal of Research in Business Economics and Management, Vol.4, No.4, pp. 162-176 (2014).

109.         Allameh, S.M., Shahin, A., Nasrabadi, H.B. and Raghibi, A., Developing a model of Customer Relationship Management (CRM) for Sina Bank – A case study on branches of Sina Bank in Isfahan city, Asian Journal of Research in Marketing, Vol.3, No.1, pp. 163-177 (2014).

110.         Shahin, A., Shabani Naftchali, J. and Khazaei Pool, J., Developing a model for the influence of perceived organizational climate on organizational citizenship behaviour and organizational performance based on balanced score card, International Journal of Productivity and Performance Management, Vol. 63, No. 3, pp. 290-307 (2014). SCOPUS

111.         Jalilvand, M.R., Shahin, A. and Nasrolahi Vosta, L., Examining the relationship between branding and customers’ attitudes toward banking services - Empirical evidence from Iran, International Journal of Islamic and Middle Eastern Finance and Management, Vol.7, No.2, pp. 214-227 (2014).

112.  Ghorbani, M., Arabzad, S.M., Shirouyehzad, H. and Shahin, A., Developing a logical model for cellular manufacturing systems by theory of constraints thinking process approach, International Journal of Logistics Systems and Management, Vol.18, No.2, pp. 270-282 (2014). SCOPUS

113.  Mehrparvar, H., Shahin, A. and Karbasian, M., Performance Indicators in a Service Supply Chain, International Journal of Economy, Management and Social Sciences, Vol.3, No.10, pp. 582-588 (2014).

114.  Shahin, A. and Geramian, A., Developing robust design: determining critical limits for signal-to-noise ratio based on process capability index, International Journal of Productivity and Quality Management, Vol. 14, No. 2, pp. 228-246 (2014). SCOPUS

115.  Shahin, A., Balouei Jamkhaneh, H. and Hosseini Cheryani, S.Z., EFQMQual: evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach, Measuring Business Excellence, Vol. 18, No. 3, pp. 38-56 (2014). SCOPUS

116.  Abzari, M., Shahin, A. and Abasaltian, A., Developing a conceptual framework for knowledge sharing behavior by considering emotional, social and cognitive intelligence competencies, Kuwait Chapter of Arabian Journal of Business and Management Review, Vol.4, No.1, pp. 230-241 (2014).

117.  Shafiee, M.M., Sanayei, A., Shahin, A. and Dolatabadi, H.R., The role of brand image in forming airlines passengers' purchase intention: study of Iran aviation industry, International Journal of Services and Operations Management, Vol. 19, No. 3, pp. 360-376 (2014). SCOPUS

118.  Rabbanimehr, M. and Shahin, A., Benchmarking of organisation’s manager performance applying with AE3Q, International Journal of Business Excellence, Vol. 7, No. 6, pp.700-723 (2014). SCOPUS

119. Shahin, A., Khazaei Pool, J. and Amani, M., "The effect of organisational factors of knowledge management on corporate entrepreneurship: an empirical investigation on Iranian sport organizations", Middle East J. Management, Vol. 1, No. 4, pp. 330-341 (2014).

120.  Shahin, A., Khodadady, Z. and Shirouyehzad, H., "Ranking electronic customer complaints by FMEA and TOPSIS with a case study in Isfahan Province Gas Company", International Journal of Process Management and Benchmarking, Vol. 5, No. 1, pp. 19-36 (2015). SCOPUS

121.  Dabestani, R., Shahin, A., Shirouyehzad, H. and Saljoughian, M., "Prioritizing service organizations based on classified service quality dimensions by MADM and Importance-Performance Analysis", Shiraz Journal of System Management, Vol. 2, No. 1, pp. 51-71 (2014).

122.  Abzari, M., Shahin, A., Abasaltian, A., “Developing a conceptual framework for knowledge sharing behavior by considering big five personality factors”, International Business Management, Vol.2, S.2, pp. 1268-1275 (2016).

123.  Mazaheri, M., Shahin, A., and Shiroyehzad, H., "Proposing an approach for ranking manufacturing companies based on knowledge management process using fuzzy TOPSIS with a case study on the excellent brands of Isfahan province", International Journal of Process Management and Benchmarking, Vol. 5, No. 2, pp.133-155 (2015). SCOPUS

124.  Salehzadeh, R., Shahin, A., Kazemi, A. and Shaemi Barzoki, A., "Proposing a new approach for evaluating the situational leadership theory based on the Kano model", International Journal of Public Leadership, Vol.11, No.1, pp. 4-20 (2015).

125. Mashhadi, F., Azar, A. and Shahin, A., "Proposing a method for implementing business process re-engineering", International Journal of Services and Operations Management, Vol.20, No.4, pp. 398-417 (2015). SCOPUS

126. Salehzadeh, R., Shahin, A., Kazemi, A. and Shaemi Barzoki, A., "Is organizational citizenship behavior an attractive behavior for managers? A Kano model approach", Journal of Management Development, Vol.34, No.5, pp. 601-620 (2015). SCOPUS

127. Shahin, A. and Ghofrani Isfahani, N., “Estimating overall equipment effectiveness for continuous production lines: with a case study in Esfahan Steel Company”, International Journal of Services and Operations Management, Vol.21, No.4, pp. 466-478 (2015). SCOPUS

128. Shahin, A. and Mohammadi Shahiverdi, S., “Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry”, Benshmarking: An International Journal, Vol.22 No.5, pp. 857-873 (2015). SCOPUS

129. Shahin, A. and Jaferi, F., “The shortest route for transportation in supply chain by minimum spanning tree”, International Journal of Logistics Systems and Management, Vol.22 No.1, pp. 43-54 (2015). SCOPUS

130. Shahin, A., Rabiee, A. and Nourbakhsh, I., “Presentation Pattern and Fuzzy Approach in the Implementation of Enterprise Resource Planning”, Information and Knowledge Management, Vol.5, No.5, pp. 135-141 (2015).

131. Ganjali, M. Shirouyehzad, H. and Shahin, A., “Analyzing indexes of agile reverse ogistics using interpretive structural modeling approach”, Journal of Modern Processes in Manufacturing and Production, Vol.3, No.1, pp. 5-16 (2015).

132. Shahin, A. and Janatyan, N., “Developing the Kano model by service quality robust design: an integrative approach”, International Journal of Productivity and Quality Management, Vol.16, No.4, pp. 373-389 (2015). SCOPUS

133. Dabestani, R., Shahin, A., Saljoughian, M. and Shirouyehzad, H., “Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA - The case of four star hotels”, International Journal of Quality and Reliability Management Vol. 33, No. 2, pp. 160-177 (2016). SCOPUS

134. Goharshenasan, A., Shahin, A. and Esmaelian, M., “Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance – performance analysis – the case of Marjan Tile Company”, International Journal of Productivity and Quality Management, Vol. 18, No. 1, pp.116-134 (2016). SCOPUS

135. Yazdani, B., Attafar, A., Shahin, A. and Kheradmandnia, M., “Infrastructure and core QM, human resource results and customer satisfaction: the case of Iranian auto-industry part suppliers”, International Journal of Productivity and Quality Management, Vol.18, No.1, pp.78-98 (2016). SCOPUS

136. Yazdani, B., Attafar, A., Shahin, A. and Kheradmandnia, M., “The impact of TQM practices on organizational learning case study Automobile part manufacturing and suppliers of Iran”, International Journal of Quality and Reliability Management, Vol.33, No.5, pp. 574-596 (2016). SCOPUS

137. Khasmafkan Nezam, M.H., Ataffar, A., Isfahani, A.N. and Shahin, A., “Human capital and new product development performance efficiency – the mediating role of organisational learning capability”, International Journal of Innovation and Learning, Vol. 20, No. 1, pp. 26-46 (2016). SCOPUS

138. Shahin, A., Bagheri Iraj, E. and Vaez Shahrestani, H., “Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services”, The TQM Journal, Vol. 28, No. 4, pp. 597-612 (2016). SCOPUS

139. Arbabisarjou, A., Siadat, S.A., Hoveida, R., Shahin, A. and Zamani, B.E., “Evaluation the chairperson’s managerial competencies from 360-degree feedback at the universities”, International Journal of Medical Research and Health Sciences, Vol.5, No.5S, pp. 28-34 (2016). ISI

140.  Abzari, M., Shahin, A. and Abasaltian, A., “Studying the impact of personality constructs on employees’ knowledge sharing behavior through considering the mediating role of intelligent competencies in project-oriented organizations”, Modern Applied Science, Vol.10, No.6, pp. 194-204 (2016). SCOPUS

141.  Arbabisarjou, A., Siadat, S.A., Hoveida, R., Shahin, A. and Zamani, B.E., “Managerial competencies for chairpersons: a Delphi study”, International Journal Of Humanities and Cultural Studies, Vol.3, No.1, pp. 1634-1645 (2016). ISI

142.  Abzari, M., Shahin, A., Abasaltian, A., “Studying knowledge sharing behavior based on personality constructs in project oriented organizations”, International Business Management, Vol.10, No.8, pp. 1560-1564 (2016). SCOPUS

143. Shahin, A., Gunasekaran, A., Khalili, A. and Shirouyehzad, H., “A new approach for stimating leagile decoupling point using data envelopment analysis”, Assembly Automation, Vol.36, No.3, pp. 233-245 (2016). ISI و SCOPUS

144. Shahin, A., Khazaei Pool, J. and Khalili, A., “Investigating the impact of RFID technology utilisation on supply chain and performance with a case study in Iran’s manufacturing industries”, International Journal of Procurement Management, Vol. 9, No. 6, pp. 751-770 (2016). SCOPUS

145. Taheri, Z., Soltan Hossaini, M. and Shahin, A., “Assessment of Educational Needs in Iranian Sports Organizations Based on the ISO 10015 Standard”, Annals of Applied Sport Science, Vol. 4, No. 2, pp. 41-47 (2016). ISI

146. Shahin, A., Barati, A., Dabestani, R. and Khalili, A., “Determining factors influencing radical and incremental innovation with a case study in the petrochemical indust”, International Journal of Business Innovation and Research, Vol. 12, No. 1, pp. 62-79 (2017). SCOPUS

147. Dabestani, R., Shahin, A., Shirouyehzad, H. and Saljoughian, M., “A comparative study of ordinary and fastidious customers’ priorities in service quality dimensions”, Total Quality Management and Business Excellence, Vol.28, No.3, pp. 331-350 (2017). ISI و SCOPUS

148. Shahin, A., Mohammadi, S., Harsij, H. and Rahbar Qazi, M.R., “Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements - A case study of the presidential elections”, The TQM Journal, Vol. 29, No. 1, pp. 37-54 (2017). SCOPUS

149. Shahin, A., Khalili, A. and Pourhamidi, M., “Proposing a new approach for evaluating supply chain agility by data envelopment analysis with a case study in Pashmineh Kavir factory”, International Journal of Services and Operations Management, Vol. 26, No. 3, pp. 277-293 (2017). SCOPUS

150. Shahin, A., Abedi, S., Ranjbar, M.J. and Kamali, A., “TRIZ and the Kano model: proposing an integrated approach for improving product quality according to customer needs”, International Journal of Productivity and Quality Management, Vol. 20, No. 3, pp. 392-404 (2017). SCOPUS

151. Geramian, A., Shahin, A., Bandarrigian, S. and Shojaie, Y., “Proposing a two-criterion quality loss function using critical process capability indices - A case study in heart emergency services”, Benchmarking: An International Journal, Vol. 24, No. 2, pp. 384-402 (2017). ISI و SCOPUS

152.  Shahin, A., Mahdavi, Z. and Shahmohammadi, F., “Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps – with a case study in the travel agents at the centre of the city of Tehran”, International Journal of Productivity and Quality Management, Vol. 21, No. 1, pp. 97-111 (2017). SCOPUS

153.  Goharshenasan, A. and Shahin, A., “Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA  - the case of Marjan Tile Company”, International Journal of Productivity and Quality Management, Vol. 21, No. 1, pp.112-128 (2017). SCOPUS